Privacy Policy

Last Updated: May 26, 2026

Altispex respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, submit a form, request a quote, book an inspection, communicate with us, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Property address

  • Billing or payment-related information

  • Information submitted through quote request, contact, or booking forms

  • Details about the property or roof, such as roof type, approximate size, number of buildings, known issues, inspection goals, or access instructions

  • Photos, videos, drone imagery, thermal imagery, inspection notes, or other property related information collected during an inspection

  • Any other information you choose to provide when communicating with us

We may also collect limited technical information automatically when you use our website, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time and date of visit

  • Referring website

  • General website usage data

How We Use Your Information

We may use your information to:

  • Respond to quote requests, questions, or service inquiries

  • Schedule, provide, and manage roof inspection services

  • Prepare inspection reports, findings, photos, videos, and recommendations

  • Communicate with you about your inspection, quote, booking, payment, or report

  • Process payments and maintain business records

  • Improve our website, forms, services, reporting process, and customer experience

  • Send service related updates or follow-up communications

  • Detect, prevent, or address technical issues, fraud, misuse, or security concerns

  • Comply with legal, regulatory, insurance, accounting, or business obligations

We will only collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances, consistent with Canadian privacy principles under PIPEDA.

Property Photos, Videos, Drone Footage, and Inspection Data

As part of our roof inspection services, we may collect images, videos, drone footage, thermal imagery, measurements, notes, and observations related to the inspected property.

This information is used to:

  • Complete the requested inspection

  • Prepare and deliver inspection reports

  • Document roof condition, visible damage, deficiencies, or maintenance concerns

  • Maintain internal records related to the service provided

  • Improve our inspection process and reporting quality

We do not sell inspection footage or property information. We will not use identifiable property images for marketing, portfolio, training, or promotional purposes without permission, unless the information has been reasonably anonymized or does not identify you, your property, or sensitive property details.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve website performance and understand how visitors use our site.

Cookies may help us:

  • Keep the website functioning properly

  • Remember user preferences

  • Understand page traffic and website performance

  • Improve website design, content, and forms

You can set your browser to refuse cookies or alert you when cookies are being used. Some parts of the website may not function property if cookies are disabled.

Sharing Your Information

We may share personal information only when necessary, including with:

  • Service providers who help operate our website, forms, scheduling, payment processing, customer communications, reporting tools, analytics, or file storage

  • Contractors, partners, or technicians involved in providing the requested inspection service

  • Professional advisors such as accountants, lawyers, insurers, or consultants

  • Government, regulatory, law enforcement, or legal authorities where required by law

  • A buyer, successor, or involved party in connection with a merger, sale, restructuring, or transfer of business assets

We do not sell your personal information.

Service Providers and Third-Party Platforms

We may use third-party platforms to support our business operations, such as website hosting, email, online forms, scheduling, payment processing, cloud storage, customer relationship management, analytics, and report generation.

These third-party providers may process information on our behalf only as needed to provide their services to us. Their use of information is governed by their own privacy policies and contractual obligations where applicable.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain records, resolve disputes, comply with legal obligations, and support legitimate business needs.

Inspection records, reports, invoices, communications, and related property information may be retained for business, legal, insurance, accounting, or quality-control purposes.

When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably possible.

Security of Your Information

We take reasonable steps to protect personal information from unauthorized access, use, disclosure, alteration, or loss. However, no method of transmission over the internet or electronic storage is completely secure.

While we work to protect your information, we cannot guarantee absolute security.

Accessing, Correcting, or Deleting Your Information

You may contact us to request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion of certain information.

We may need to retain some information where required or permitted for legal, business, insurance, accounting, security, or dispute-resolution purposes.

Consent

By submitting information through our website, requesting a quote, booking a service, or communicating with us, you consent to our collection, use, and disclosure of your information for the purposes described in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawing consent may limit our ability to provide services to you.

Transfers and Storage

Your information may be stored or processed in Canada or in other jurisdictions where our service providers operate. Privacy laws in those jurisdictions may differ from the laws in your province or country.

We take reasonable steps to ensure that personal information handled by service providers is protected appropriately.

Legal Disclosure

We may disclose personal information if we believe in good faith that disclosure is necessary to:

  • Comply with a legal obligation

  • Protect or defend the rights, property, or safety of Altispex, our customers or others

  • Prevent of investigate potential wrongdoing

  • Protect against legal liability

  • Respond to lawful requests from authorities

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

Links to Other Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of websites that we do not operate. You should review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

You are encouraged to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us at: info@altispex.ai